Amazon Tracking Not Updating

Amazon tracking not updating usually means the package hasn’t received a new visible scan yet. It may be waiting for pickup, moving between facilities, delayed by route volume, or waiting for its first Amazon Shipping scan. In most cases, the parcel is still on its way — a quiet gap doesn’t mean it’s lost. Below, we explain why Amazon tracking stops updating, how long a normal gap lasts, and exactly what to do when the silence runs too long.

Why Is Amazon Tracking Not Updating?

Amazon tracking can pause before the first scan, during facility movement, before local delivery, or when tracking events take time to sync. Amazon Shipping (Amazon Logistics) in particular may not show anything until that first scan appears. Here are the most common reasons the updates stop:

• The order has shipped, but the carrier hasn’t scanned it yet.
• The package is moving between Amazon facilities.
• The courier hasn’t started the local route.
• The order was split into multiple packages.
• The delivery estimate changed because of volume, weather, or access problems.
• The latest update simply hasn’t synced to your order page.

To see which carrier actually holds your parcel — and whether it’s a TBA (Amazon Logistics) number — check our main Amazon tracking guide, or Amazon Shipping tracking for Amazon’s own network.

How Long Is a Normal Amazon Tracking Gap?

A quiet gap of a day or two is normal, especially right after an order ships or while it moves between facilities. Amazon scans at handover points rather than continuously, so one update followed by a silent day doesn’t signal a problem. Once the parcel reaches your local delivery station, though, updates usually speed up — often jumping to “out for delivery” and then a live map on the day. So judge the gap by the stage: early silence is routine, while a long pause after the estimated date has passed is worth a closer look.

“Arriving Today but Not Shipped” and “Still Arriving Today”

These two statuses worry people, but they’re usually fine. “Arriving today but not shipped” often means the parcel is already at a local station and simply hasn’t shown a fresh “shipped” scan — Amazon still expects it that day. “Still arriving today” means the delivery window (up to 10 p.m.) hasn’t closed yet. So in both cases, watch the live map later in the day rather than the status bar. Only if the day ends with no delivery should you treat it as a real delay — see our guide on an Amazon package delayed.

Why a TBA Number Shows No Tracking

If your number starts with TBA and shows nothing, that’s common early on. Amazon Logistics data lives inside Amazon’s own system, so a TBA number often returns little on third-party trackers and may not update until the first scan at a delivery station. The fix is simply to track it in Your Orders → Track package or on the Amazon Shipping tracking page, where the full detail appears. If it still won’t load after shipping, see our guide on a tracking number not working.

What to Do Next

1. Open Amazon Your Orders.
2. Check whether the order shipped in multiple packages — each has its own status.
3. Check the delivery estimate and the latest scan date.
4. Read Package Delayed if the date changed, or tracking not updating for the general case.
5. Contact Amazon support if the order is overdue and tracking hasn’t moved.

Throughout, focus on the date of the latest scan rather than its wording. A recent scan means your parcel is still moving, even if the message looks vague.

Does Amazon Update Tracking in Real Time?

Not quite. Amazon tracking reflects the last scan from the delivery network rather than a constant live feed — with one exception: on delivery day, the live map updates in near real time as the driver completes stops. Before that, a parcel can sit on one status for a while between scans, which looks frozen even though it’s moving. So an older status early in the journey is almost always a scan-timing gap, not a stuck parcel. Trust the live map and the estimated date over the headline status.

What to Do While You Wait

If everything points to a normal gap, a little patience usually wins:

• Check once or twice a day rather than refreshing constantly.
• Note the estimated date, so you know when a gap actually matters.
• On delivery day, use the live map instead of the status bar.
• Keep your order number handy in case you need to contact Amazon.

When It Becomes a Problem

A short gap is routine. It becomes more concerning when the estimated delivery date passes with no new scan, the order shows delivered but nothing arrived, or Amazon asks you to contact support from the order page. In those cases, raise it with Amazon — they can investigate and, for an item not received, refund or replace it under the A-to-z Guarantee. And if tracking says delivered but you can’t find it, switch to our guide on Amazon delivered but not received.

Amazon Tracking Not Updating FAQs