Amazon delivered but not received means Amazon or the carrier marked the package delivered, but you cannot find it. Start with your order details, delivery location, delivery photo, and address before opening a support request.

Amazon Logistics Tracking

Track Your Amazon Logistics

Enter your Amazon Logistics tracking number to check delivery progress and jump straight to the carrier's official tracking page.

Track Another Package View All Carriers

AL Amazon Logistics Marketplace courier

Delivery1–2 days (Prime often next-day)

NetworkAmazon delivery network

Number formatTBA + 12+ digits

Delayed or missing? →

Why Does Amazon Say Delivered But No Package Arrived?

Amazon packages may be left at a front door, locker, mailroom, garage, reception desk, neighbour, or another safe place. Some orders also include delivery photos or location notes in the order details.

Check these first

Your Amazon order details and delivery photo
The delivery address saved in the order
Front door, side door, garage, porch, and mailbox area
Amazon Locker, apartment locker, mailroom, or reception
Neighbours, household members, and building staff
Delivery attempt notices or carrier notes

What to Do If the Amazon Package Is Still Missing

Take screenshots of the delivered status and delivery proof.
Check your address and delivery instructions in Your Orders.
Read Package Missing for a full search checklist.
Read Proof of Delivery if the photo or note looks wrong.
Contact Amazon support from the order page if the package remains missing.
Contact the carrier only if Amazon gives carrier-specific instructions.

Official Amazon Help

For official carrier support, delivery claims, missing package help, service updates, or account-specific questions, visit the official Amazon missing package help page .