Proof of Delivery
Proof of delivery is information that shows where, when, or how a package was delivered. It may include a delivery photo, signature, delivery location, safe-place note, GPS scan, locker code, or reception confirmation.
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What Is Proof of Delivery?
Carriers use proof of delivery to confirm that a package reached a delivery point. The proof can help when tracking says delivered but you cannot find the package.
Common proof-of-delivery types
- Delivery photo
- Recipient signature
- Safe-place note
- Neighbour or reception note
- Parcel locker or pickup point confirmation
- Delivery time and location
- Driver release or delivery scan
Check the details carefully
Proof of delivery can help you find the package, but it can also reveal a mistake. Look for wrong doors, wrong buildings, unclear photos, unfamiliar safe places, or incorrect signatures.
What to Do If Proof of Delivery Looks Wrong
- Save the delivery photo, signature, and tracking number.
- Check nearby doors, lockers, mailrooms, and safe places.
- Ask neighbours, reception, and anyone at your address.
- Compare the photo or location note with your property.
- Contact the seller and explain why the proof does not match.
- Contact the carrier if the seller asks you to or if carrier support is available.
Related Help Pages
Proof of Delivery FAQs
Does proof of delivery mean I cannot dispute the delivery?
No. If the proof looks wrong, unclear, or does not match your address, contact the seller or carrier with the evidence.
Can a delivery photo show the wrong house?
Yes. Delivery mistakes can happen. Save the photo and explain why the location does not match your address.
Who provides proof of delivery?
The carrier usually provides it through the tracking page, delivery app, seller portal, or support request.