LaserShip Tracking

LaserShip tracking now runs under the OnTrac brand. LaserShip and OnTrac merged into a single last-mile carrier, so if your order still says “LaserShip,” you should check the tracking number through OnTrac. Everything about the delivery — the scans, the delivery date, and support — now lives on OnTrac, even though older emails, retailer pages, and saved orders may still show the LaserShip name. Enter your LaserShip or OnTrac number to see the latest status.

LaserShip Tracking Is Now Connected to OnTrac

If your order still says LaserShip, check the tracking number through OnTrac. Many retailers, older emails, and saved order pages continue to use the LaserShip name even though current tracking and support now point to OnTrac. The good news: your existing LaserShip tracking number generally still works — you just look it up on the OnTrac side now. For full carrier-specific help, see our OnTrac tracking page.

What Is LaserShip?

LaserShip was a US last-mile delivery company that served much of the eastern United States and handled a large volume of e-commerce orders. It specialised in the final leg of the journey — getting parcels from a local facility to your door — which is why so many online retailers used it. After combining with OnTrac, the LaserShip name is being retired, but the same delivery network continues under OnTrac. So “LaserShip tracking” today effectively means OnTrac tracking.

How to Track a LaserShip Package

1. Copy the tracking number from your store order page or shipping email. LaserShip numbers often start with 1LS or LX; OnTrac-format numbers usually start with C or D.
2. Enter it above, or open the official OnTrac tracking page.
3. Paste the LaserShip or OnTrac tracking number.
4. Check the latest scan, estimated delivery date, or any delivery exception.
5. Read OnTrac Tracking for current carrier-specific help, or contact the store if the number won’t load — see also tracking number not working.

LaserShip Tracking Number Format

Recognising the number helps you confirm it’s a LaserShip/OnTrac parcel:

• LaserShip numbers commonly start with 1LS or LX followed by digits.
• OnTrac numbers usually start with C or D followed by a long string of digits.

Both formats work on OnTrac tracking now, so you don’t need to convert anything — just paste the number you have. If it won’t load at all, it may not have its first scan yet, or you may have an order number by mistake; our guide on a tracking number not working covers the fixes.

What Happened to LaserShip

LaserShip served much of the eastern United States and handled a lot of e-commerce orders. After it combined with OnTrac — which covered the western states — the two networks merged under the single OnTrac name to offer nationwide last-mile delivery. In practice, that means “LaserShip” is now really OnTrac, so any current tracking, delivery updates, and customer support run through OnTrac.

Who Delivers LaserShip Packages?

LaserShip (now OnTrac) delivers for a wide range of US retailers and marketplaces — including orders from Amazon, Temu, and many online stores — as the final-mile carrier. So if your retailer’s page or email names LaserShip or OnTrac, that’s who brings the parcel to your door, even if a different carrier moved it earlier in the journey. The tracking number behaves the same either way, and for a missing or late order, the seller or marketplace is usually your fastest route to a refund or replacement.

LaserShip and USPS

Occasionally a parcel’s journey involves both LaserShip/OnTrac and USPS. This usually happens when a retailer chooses a service where one carrier handles part of the trip and another completes the final mile. So if your tracking shows a handoff to USPS, copy any USPS number that appears and check it on USPS tracking too — the freshest scan will be with whichever carrier currently holds the parcel. Most LaserShip/OnTrac parcels, though, are delivered end to end by OnTrac itself.

How Long Does LaserShip Take to Deliver?

As a last-mile carrier built for speed, LaserShip/OnTrac often delivers within one to three days once a package is in the network, and it delivers seven days a week in many areas. The exact timing depends on the service the retailer chose and the distance, so the estimated delivery date on your tracking is the most reliable guide. If it slips, our guide on a package delayed explains when a delay is normal and when to act.

Why LaserShip Tracking May Not Update

Short gaps are normal for last-mile delivery. Tracking may pause when the retailer hasn’t physically handed over the parcel yet, the parcel is waiting for a route scan, or the status hasn’t synced from OnTrac. If it’s been quiet for a while, our guide on OnTrac tracking not updating is the most relevant, and Why Is My Tracking Not Updating? covers the general case. If it’s marked out for delivery but nothing arrived, see out for delivery but not delivered.

What Does an Exception Mean on LaserShip Tracking?

An exception on LaserShip/OnTrac tracking means something interrupted the normal delivery — commonly a delay, an address problem, an access issue, or weather. So read the exact tracking message, since it usually explains what’s needed. Many exceptions clear on their own within a day as the parcel is rerouted; if one asks you to confirm an address or detail, act promptly. Our guide on what a delivery exception means covers it in full.

LaserShip / OnTrac Says Delivered But No Package Arrived

Last-mile carriers sometimes mark a parcel delivered slightly early or leave it somewhere unexpected, so a “delivered” scan with nothing in hand is worth a quick check first:

• Check safe places, the porch, side door, mailbox area, front desk, and with neighbours.
• Look for a proof of delivery photo or note in the tracking.
• Wait a few hours — the scan sometimes lands just before the drop-off.
• Contact the store for a refund, replacement, or investigation.
• Read OnTrac delivered but not received and the general delivered but not received guide.

Is LaserShip Legit? Reviews and Reputation

Yes, LaserShip is a legitimate carrier — now operating as OnTrac. Like most last-mile couriers, its reviews are mixed: fast deliveries in its core areas, but the occasional misdelivery or “delivered but not received” complaint, which is common across the whole last-mile industry. So if you’ve received a LaserShip or OnTrac shipping notification, it’s a real delivery, not a scam. If a tracking link or text looks suspicious, though, check it against your retailer’s order page first, and see our guide on a fake tracking number.

LaserShip / OnTrac Delivery Hours

LaserShip/OnTrac delivers from the morning into the evening, and seven days a week in many areas — so a package can arrive later in the day than a traditional weekday courier, including on weekends. That’s why a parcel showing “out for delivery” in the evening isn’t necessarily late. Your estimated delivery date and, on the day, the out-for-delivery window are the most reliable guides.

LaserShip Complaints and Problems

If you have a delivery problem — a late parcel, a wrong address, or one marked delivered but missing — the fastest route is almost always the retailer you ordered from, since they can refund, re-ship, or open an investigation with OnTrac. For a formal complaint about the delivery itself, OnTrac’s help centre handles LaserShip parcels now. Keeping your tracking number, delivery photo, and order details to hand makes any complaint quicker to resolve.

LaserShip and Other US Delivery Companies

OnTrac (formerly LaserShip) is one of several regional last-mile carriers that US retailers use. If your tracking names a different final-delivery company, these guides may help: OnTrac, UniUni, Veho, Better Trucks, Jitsu, and ACI Logistix.

Who to Contact

For a delivery problem, the store or marketplace you ordered from is usually the fastest route to a refund, replacement, or investigation. Contact them if the parcel is late, the tracking doesn’t match your order, or it’s marked delivered but missing. For questions once the parcel is clearly inside the delivery network, OnTrac (which now handles LaserShip parcels) is the carrier to reach. If it’s simply late and still moving, where is my package explains what to do next.

LaserShip Tracking FAQs