ASOS Tracking Not Updating

ASOS tracking not updating usually means your order hasn’t received a new carrier scan yet — not that anything has gone wrong. The parcel may still be preparing for dispatch, waiting for its first scan, or moving quietly between carrier hubs. Because ASOS dispatches quickly but carriers scan at set points rather than continuously, short quiet spells are normal. Below, we explain why ASOS tracking stops updating, how long a normal gap lasts, and exactly what to do when the silence stretches too long.

Why Is ASOS Tracking Not Updating?

An ASOS order passes through several stages before it reaches you, and the tracking can go quiet at any of them. Here are the most common reasons the updates stop:

• The order is still being prepared for dispatch at the warehouse.
• A tracking number was created before the carrier recorded its first scan.
• The parcel is moving between carrier hubs with no new event logged.
• A Click & Collect parcel is in transit to the collection point.
• An international parcel is in a quiet customs or border stage.
• The carrier’s page hasn’t refreshed its latest event.

To see which carriers handle ASOS orders and how the delivery options differ, our main ASOS tracking guide breaks it down.

How Long Is a Normal ASOS Tracking Gap?

For a UK order, a quiet gap of 24 hours or so right after “dispatched” is normal — that’s the window before the carrier records its first scan. Once moving, scans tend to cluster around handover points rather than appearing hourly, so a quiet half-day doesn’t signal a problem. Next-day and Premier orders update fastest, since they move quickly through the network. For an international order, a longer gap of several days during transit and customs is expected. Judge the gap by the delivery option and the estimated date: a pause before that date usually means everything is fine.

Where ASOS Tracking Tends to Get Stuck

• Stuck on “preparing for dispatch” — the warehouse hasn’t handed it to the carrier yet, common during busy sale periods.
• Stuck “in transit” — it’s moving between carrier hubs, where scans are naturally sparse. See what “in transit” means.
• Stuck before “ready to collect” — a Click & Collect parcel is still travelling to the collection point.
• Stuck at customs — international orders can pause for import checks. See our guide on a package stuck in customs.

What to Check First

1. Open My Account > My Orders and check the status and estimated date.
2. Use “Track my parcel” to open the carrier’s own page.
3. Copy the tracking number exactly as shown.
4. Search it on the carrier’s page, or paste it into the tracker above.
5. Read Why Is My Tracking Not Updating? if the carrier page also has no new scan.
6. Contact ASOS if the estimated date has passed and tracking hasn’t moved.

Throughout, focus on the date of the latest scan rather than its wording. A recent scan means your parcel is still moving, even if the message looks vague.

Does ASOS Update Tracking in Real Time?

Not quite. ASOS shows the headline status, while the carrier’s page reflects the last scan from whoever holds your parcel — not a live feed. So the status can look frozen between scan points even while the parcel moves. The carrier’s own page, reached through “Track my parcel”, is usually fresher than the ASOS order page, which is why it’s worth checking there when the app looks static. Treat an older status as a reporting lag, not a stuck parcel.

Not Updating vs. Tracking Number Not Working

These sound alike but mean different things. Not updating means the number works and shows past scans, but no new ones have appeared — a timing gap. Not working means the number returns nothing at all, which usually points to a different issue: the parcel hasn’t had its first scan, or the tracking link hasn’t gone live yet just after dispatch. So if your ASOS tracking shows old scans, wait for the next one; if it shows nothing, give it a little time after dispatch and see our guide on a tracking number not working.

When Should You Contact ASOS?

Contact ASOS when the order is overdue, the tracking never becomes active after dispatch, the carrier says it hasn’t received the parcel, or a next-day or Premier order clearly missed its promised date. Use the help options on your order so ASOS has the context. And if ASOS marks the order delivered but you can’t find it, switch to our guide on ASOS delivered but not received.

ASOS Tracking Not Updating FAQs