File a Shipping Claim
File a shipping claim when a package is lost, damaged, missing, misdelivered, or delayed beyond the carrier or seller support window. The right claim process depends on who shipped the package and who paid for the label.
Track Your Package
Enter your Package tracking number to check delivery progress and jump straight to the carrier's official tracking page.
When Should You File a Shipping Claim?
A claim is usually the last step after you check tracking, contact the seller, contact the carrier, and collect proof. For many online orders, the seller may need to file the claim because the seller purchased the shipping service.
Common reasons for a claim
- The package is confirmed lost.
- The package arrived damaged.
- The package says delivered, but proof looks wrong.
- The shipment has no movement after the carrier support window.
- The package returned to sender because of a carrier issue.
- The carrier investigation did not locate the package.
Before you file
Save tracking screenshots, order details, photos, delivery proof, support messages, and the item value. Claims move faster when you have clear evidence.
What Information You May Need
- Tracking number
- Order number or invoice
- Sender and receiver details
- Shipping date and expected delivery date
- Photos of damage or packaging if relevant
- Proof of item value
- Support case number or carrier investigation result
Claim Checklist
- Check Package Lost or Package Missing first.
- Contact the seller and ask who should file the claim.
- Open the carrier claim page only when the carrier allows it.
- Submit accurate tracking, value, and evidence details.
- Keep claim confirmation emails and case numbers.
Shipping Claim FAQs
Can the receiver file a claim?
Sometimes, but not always. Some carriers require the sender or account holder to file because they purchased the shipping label.
Should I file a claim or ask for a refund?
For online orders, ask the seller first. The seller may refund, replace, or file the carrier claim on your behalf.
Can I file a claim for a delayed package?
It depends on the carrier, service, and delay reason. Some services allow claims for loss or damage but not normal delays.