APC Tracking Not Updating

APC tracking not updating usually means APC hasn’t posted a new scan, the sender hasn’t dispatched the parcel, the consignment number is wrong, or the delivery postcode doesn’t match the shipment. Most of the time it’s a simple detail to fix — here’s how to check.

Why Is APC Tracking Not Updating?

APC tracking usually needs both the consignment number and the delivery postcode. If either detail is wrong, the tracking page may not show the parcel at all. Updates can also pause before APC scans the parcel into the network, or while it moves between depots overnight.

Common APC tracking problems

• The sender hasn’t dispatched the parcel yet.
• APC hasn’t scanned the parcel into the network.
• The consignment number was typed incorrectly.
• The delivery postcode doesn’t match the parcel.
• The parcel is moving between depots before the next update.
• The tracking page hasn’t refreshed the newest scan.

How Long Is a Normal Gap?

APC is a next-day network, so once a parcel is scanned in it usually moves quickly. Give a new order 24 hours after dispatch for the first scan. If it’s in transit, a gap of a few hours overnight between depot scans is normal. Longer silence after the delivery date is worth checking — see our guide on tracking not updating.

What to Do Next

1. Check the 7-digit APC consignment number carefully.
2. Use the delivery postcode, not your billing postcode.
3. Open the APC Overnight Tracking page for APC-specific help.
4. Contact the sender if there’s no first scan.
5. Use APC Choice if the parcel is in the network and delivery options appear.

When Should You Worry?

A short pause is normal. It’s more concerning when the delivery date passes with no movement, or the latest update shows a delivery attempt or a tracking number not found message that doesn’t clear. If it’s simply overdue, where is my package covers the next steps; if it shows delivered but you can’t find it, see APC delivered but not received.

APC Tracking Not Updating FAQs