XDP Tracking
XDP tracking helps you check the status of an XDP parcel using a consignment number and delivery postcode. XDP (XDP Express) is a UK courier that specialises in larger, heavier, and non-standard items — think furniture, homeware, and bulky retail orders — which is why its tracking is tied to your postcode. Use this page to understand XDP depot updates, delivery scans, failed delivery attempts, postcode issues, and parcels that are delayed or missing.
Track Your XDP
Enter your XDP tracking number to check delivery progress and jump straight to the carrier's official tracking page.
How XDP Tracking Works
XDP tracking uses your consignment number and delivery or collection postcode — you’ll usually need both. The tracking page shows parcel movement through the XDP network, depot activity, route progress, and delivery status. Because XDP handles a lot of larger items, some deliveries are booked to a day rather than a live route, so watch for a delivery-date message too.
Where to find your XDP consignment number
- Retailer dispatch email
- Delivery text or email notification
- Order page from the seller
- Consignment details from the sender
- XDP delivery card or message
Common XDP Tracking Statuses
| Status | Meaning | Next step |
|---|---|---|
| We’ve Got It | XDP received the parcel or shipment details. | Check for depot movement. |
| At Depot | The parcel reached an XDP depot. | Wait for route or delivery update. |
| In Transit | The parcel moves through the XDP network. | Check again later. |
| Out for Delivery | The parcel is on the local delivery route. | Watch for delivery and check access details. |
| Delivered | XDP marked the parcel delivered. | Check proof, safe place, and neighbours. |
| Delivery Attempted | The driver tried to deliver but could not complete it. | Check XDP messages or contact the sender. |
| Exception | A delivery issue affected the parcel. | Read the latest message and act if needed. |
Why XDP Tracking Is Not Updating
XDP tracking may pause when the parcel waits at a depot, moves between locations, hasn’t received a route scan, or uses a postcode that doesn’t match the delivery details. The postcode mismatch is the single most common cause. For the full breakdown, see our guide on XDP tracking not updating.
- Enter the consignment number exactly as the sender gave it.
- Use the delivery or collection postcode linked to the parcel.
- Check whether the seller recently dispatched the item.
- Read Package Stuck in Transit.
- Read Delivery Attempted Meaning.
Postcode tip
If your postcode fails, check the order address. Large-item retailers sometimes use a different delivery postcode, warehouse reference, or collection postcode — use the one tied to the delivery, not your billing address.
XDP Delivered But Not Received
If XDP says delivered but you can’t find the parcel, check the delivery proof, safe place, building entrance, neighbours, reception, and any large-item delivery location around your property (garage, outbuilding, side gate). Our guide on XDP delivered but not received has the full steps.
XDP and Other UK Carriers
For larger-item deliveries you may also come across ArrowXL (two-person home delivery) or DX. For standard parcels, see DPD, Evri, or Royal Mail.
Official XDP Help
For official carrier support, delivery claims, missing package help, service updates, or account-specific questions, visit the official XDP tracking page .
XDP Tracking FAQs
Why does XDP need my postcode?
XDP uses the delivery or collection postcode to confirm the consignment and show the correct tracking details.
Where do I get my XDP consignment number?
The company sending your item should provide the consignment number in the dispatch email or order details.
Who should I contact if XDP tracking fails?
Contact the sender first if the consignment number doesn’t work or the parcel has no first scan.