InPost Parcel Not Ready to Collect

InPost parcel not ready to collect means the parcel hasn’t reached the locker or shop collection stage yet, or InPost hasn’t sent the collection code or QR code. It’s a common message and usually just means the parcel is still on its way — wait for the “ready to collect” notification before heading to the locker.

Why Is My InPost Parcel Not Ready to Collect?

InPost parcels move through sender handoff, transport, locker processing, shop delivery, and collection-code release. The collection code is only issued once the parcel is physically in your locker or shop — so until then, it’s normal to see “not ready to collect.” Always wait until the app, SMS, email, or tracking page confirms it’s ready.

Common reasons collection is not ready

• The retailer hasn’t handed over the parcel yet.
• The parcel is still in transit to the locker or shop.
• The locker or shop hasn’t processed the parcel.
• The collection code hasn’t been issued yet.
• The parcel was redirected because the locker was full.
• The parcel is returning after a missed collection deadline.

How Long Until It’s Ready?

Most InPost parcels become ready to collect within the retailer’s stated delivery window — often 1–3 days after dispatch. Once it arrives at your locker or shop, you’ll get an app notification, SMS, or email with the collection code, and you’ll usually have a few days to collect before it’s returned. If it’s been longer than the retailer’s estimate with no “ready” message, check the tracking and, if needed, contact the retailer. Our guide on tracking not updating covers longer silences.

What to Do Before Visiting the Locker or Shop

1. Wait for the ready-to-collect message.
2. Check the InPost app, SMS, email, and tracking page.
3. Open the InPost UK Tracking page for more help.
4. Don’t visit without a QR code, PIN, or collection code if one is required.
5. Contact the retailer if the parcel returns or the tracking stops updating.

InPost Parcel Not Ready to Collect FAQs